TERMS & CONDITIONS
Welcome to naturemori.my. By using our website, you agree to the following terms and conditions. Please read them carefully. If you disagree, please refrain from using our website.
1. Eligibility and Use of Services
You must be at least 18 years old or use the website under the supervision of a parent or guardian. You are responsible for maintaining the confidentiality of your account and password. Any activity under your account is your responsibility, and Nature Mori will not be liable for unauthorized use. We are not responsible for minors' unauthorized account use.
2. Intellectual Property
All content on naturemori.my is owned by Nature Mori Creative and protected by intellectual property laws. Unauthorized use, reproduction, or distribution of website content is prohibited. Content may be downloaded or printed for personal, non-commercial use only. You must not modify or republish any materials without prior consent.
3. User Reviews
Reviews must reflect your genuine experience with using our products. We reserve the right to remove inappropriate or misleading content.
4. Marketing and Notifications
By using our website, you agree to receive communications related to your orders, account updates, and promotions. You may unsubscribe from promotional emails at any time.
5. Privacy and Data Protection
We collect personal data to process orders and improve services. Your information is protected and shared only as necessary to fulfil orders. For more information, please refer to our Privacy Policy.
6. Disclaimer of Warranties and Limitation of Liability
Our website and products are provided "as is." We make no guarantees that the website will be error-free, uninterrupted, or free from technical issues caused by factors beyond our control, such as natural disasters or supplier issues. Due to natural ingredients, variations in colour, texture, or scent may occur. These variations are normal and do not affect product quality or efficacy. Please review product details and perform a patch test before use.
7. Sales and Promotions
Promotions may be modified or cancelled at any time without prior notice. They cannot be combined unless otherwise stated.
8. Subscriptions
Subscriptions are billed and renewed automatically unless cancelled before the next billing date. Subscription fees are non-refundable once processed.
9. Accuracy of Billing and Account Information
You agree to provide accurate and up-to-date billing and account information. Creating multiple accounts to abuse promotions is prohibited.
10. Shipping and Delivery
Shipping costs are calculated at checkout. Due to unforeseen circumstances, delivery times may vary. Customers are responsible for providing accurate shipping details and for any customs duties, taxes, or additional fees on international orders.
11. Returns and Refunds
If you receive a defective product, please contact us within seven days for a refund or exchange. Returned items must be unused and in their original sealed packaging. Non-defective products are not eligible for returns. We will cover the return shipping costs for defective products. Please ensure that returned items are securely packaged to prevent damage during transit.
Approved refunds will be issued as store credit, valid for one year, which can only be used for future purchases on naturemori.my and cannot be transferred or withdrawn as cash. To initiate a return, please contact us or visit our Return & Refund Policy page for more details.
12. Cookie Policy
We use cookies to enhance your browsing experience. You may disable cookies through your browser settings, but this may limit certain functionalities of the website.
13. Pre-Order Terms
For pre-orders, please ensure all billing and shipping information is accurate. You will be charged the full price at the time of placing the pre-order, including any applicable shipping fees. Delivery times are estimates and subject to change. We will notify you of any changes to the expected delivery date.
Please note that once a pre-order has been placed and payment has been made, it cannot be cancelled or modified. We request that you carefully consider your purchase before submitting a pre-order. In the event of any unforeseen changes, we reserve the right to modify or cancel the pre-order. In such cases, a full refund will be issued without interest.
14. Pricing and Stock Availability
Prices for products are subject to change without notice. Prices listed at the time of your order are final unless there is a significant error. In such cases, we will inform you and allow you to reconsider your order.
Stock availability may vary due to changes in supply. If an item is out of stock, we will notify you with the option to choose an alternative or cancel the order for a refund.
15. Payment Methods
We accept payments via online banking, e-wallets (such as QRPay and Touch ‘n Go), and bank transfers. All prices are displayed in Malaysian Ringgit (MYR).
16. Force Majeure
We shall not be liable for any delay or failure to fulfil our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, war, or supplier issues. In such cases, we may extend the time required to fulfil our obligations.
17. Order Cancellation
Orders cannot be cancelled once placed. Please review all information before submitting your order. In the event of a pre-order cancellation, please refer to the Pre-Order Terms. We reserve the right to cancel any orders at our discretion.
18. Product Quality and Assurance
At Nature Mori, we are committed to selling 100% pure, therapeutic-grade essential oils, hydrosols, and natural handmade skincare products. All our fragrant oils comply with the International Fragrance Association (IFRA) safety standards, ensuring that they meet the highest quality and safety guidelines.
Each handmade item is crafted fresh upon receiving your order and payment, without the use of preservatives, to ensure you receive products at their peak freshness. As our products are handmade, shipping times may vary depending on the number of orders in the queue. We kindly ask for your patience and understanding. Typically, customers with local Malaysia shipping addresses can expect to receive their products within one week.
We take pride in using only natural, premium-grade ingredients and adhering to strict hygiene protocols to ensure the safety and quality of every product we create. Thank you for trusting Nature Mori with your natural skincare and wellness needs.
Important Notice:
Due to the handmade nature of our skincare products, they do not undergo registration with the Ministry of Health Malaysia (MOH) or BPFK. Our production process adheres to the hygiene standards as recommended by certified aromatherapists and skincare formulators. All containers are sterilized before packaging to ensure safety and quality. If you have concerns regarding the lack of MOH certification, we kindly ask you to reconsider before placing an order to avoid unnecessary worries. We pride ourselves on delivering only the best, using carefully selected, high-quality ingredients to ensure your skincare experience is both safe and effective.
Essential Oil Safety and Usage:
All essential oils must be diluted before applying to the skin. Using undiluted essential oils directly on the skin can cause irritation or adverse reactions. We strongly advise all customers to perform an allergy test before using any of our skincare products. If any allergic reactions occur, please discontinue use immediately and consult with a healthcare professional. If you have any concerns or questions, feel free to contact us for assistance.
Essential Oil Test Reports:
Test reports from our suppliers for essential oils are not publicly available to retail customers and are for internal use only. However, for bulk purchases exceeding 1kg of a single essential oil, we can request the test reports from the manufacturer. Please contact us for inquiries before placing a bulk order.
19. Governing Law and Disputes
These Terms are governed by Malaysian law. Any disputes will be resolved under Malaysian jurisdiction.
20. Changes to Terms
We may update these Terms at any time. By continuing to use the site, you accept the updated Terms.
Last Updated: 20th September 2024